RETURNS & EXCHANGES
RETURNS & EXCHANGES
Term: within 15 days after receipt of the order
Returns: Send us an e-mail to info@minisbk.com indicating:
- Order number
- Item (s) to be returned
- Reason for your return (it is of great help for us to improve our service)
Once we receive your e-mail, we will inform the courier service for the package pickup:
- Item(s) must be in a new and unworn condition with all packaging and garment tags still attached.
- Items (s) must be packaged in their original packaging or a similar one.
- The package must include the order number.
- It must be addressed to: Minis Baby&Kids. Avda Manoteras 38.Bloque D 5ªpl. Puerta D513. 28050. Madrid.
- Unless otherwise indicated, we will pick it up in the same address where it was delivered.
Exchanges: To make any exchange, for a different size or item, you must request a refund and make a new purchase.
Refund:
- You will receive the amount for the refund using the same method of payment of the purchase within an estimated period of 10 to 15 days upon receipt of the product in our premises.
- The shipping charges of the returns will be discounted from the refund amount in accordance with the fees stated in the section “Shipping” of Minis Babys&Kids (www.minisbk.com), with the exception of the following cases, when there will be no charges:
- oIf the initial shipping of the order was free.
- oIf the return is due to a defect in the product or an error in the order delivered.
- Please note we are unable to refund any shipping, custom taxes or duties incurred.
If you have any questions or incidents, please feel free to contact us on minis@minisbk.com.